EP134 How to Prioritize UX and Security in the Cloud: UX as a Security Capability

Topics covered:

• The importance of User Experience (UX) in security is so obvious – though it isn’t to a lot of people! Could we talk about the importance of UX in security?
• UX and security in general have an uneasy relationship, and security is harmed by bad UX, it also feels like bad UX can be a security issue. What is your take on this?
• How do you think about prioritizing your team’s time between day zero vs day n experiences for users of security tools?
• Some say that cloud security should be invisible, but does this mean no UX at all? What are the intersections between UX for security and invisible security?
• Can you think of what single UX change in Cloud Security’s portfolio made the biggest impact to actual security outcomes?
• We have this new tool/approach for planning called Jobs To Be Done (JTBD) - give us the value, and the history? In the world of JTBD planning, what gets better?